Faqs

Yes, you can save any item in our store by adding it to your wishlist. To do so, simply click on the heart icon in the top right corner of any product image. 

You can enter a valid coupon code at checkout.

Unfortunately we do not offer a gift wrap service at this time.

Yes, you may cancel or change your orderimmediatelyafter it is placed. Please contact us at [email protected]. We can't cancel or change an order that has been fulfilled or that has shipped.

Please check your Junk mail, as the order confirmation may have ended. If you still can't find your order confirmation, please contact us.

If your order order has been cancelled or if some of its items have been cencelled, it is for one of these 3 reasons:

- The items in your order are out of stock

- We can't ship your items to the shipping address entered

- Your order appeared as fraudulent

Absolutely, once your order has been fulfilled, you will receive an automated email with a tracking number and a link to the chosen shipping carrier. You will be able to track the status of the delivery at anytime.

All orders ship with one of the main Canadian shipping carriers: FedEx, UPS, Purolator, DHL, Canpar, Dicom, etc. Shipping options are: Standard and Express. If you choose the FREE shipping option at checkout, your order will ship Standard.

Delivery times vary depending on your location and the option you chose at checkout: Standard or Express. Please allow 2-5 business days to fulfill your order and an additional 1-5 business days for delivery.

We offer FREE standard shipping with any standard online purchase of $75 or more before taxes.

Shipping fees will apply to orders under $75:

- Standard Shipping / 5-10 business days / $7.49 CAD

Unfortunately you can't ship an order to multiple addresses.

Once your order has been fulfilled, you will receive an automated email with a tracking number and a link to the chosen shipping carrier. You will be able to track the status of the delivery at anytime.

No, we currently do not ship to P.O. Boxes.

Unfortunately we do not ship orders outside of Canada at this time.

You can return or exchange any item that is in its original condition (unwashed and unworn) or defective, unless it was a final sale. 

If something is not right with your purchase, you can return or exchange your purchase(s) by mail within 30 days from the date of your purchase.  Returns being sent by mail must be addressed to  :

Cazza Petite or Zacks

433 Chabanel O #801

North Tower

Montreal, Quebec

H2N 2J7

Any amount refunded will be applied in the same manner as the original payment.  Please note that this procedure may take up to 10 business days to process. Shipping fees are non-refundable.

If it is more convenient for you, merchandise may be returned or exchanged at any of our stores.  Bring the item in its original condition with the invoice received by email at the time of purchase with the price ticket still attached within 30 days of your purchase date.  Our sales consultants will be happy to provide a hassle-free return or exchange.  Any amount refunded will be applied in the same manner as the original payment.

At any time, feel free to contact us by email at [email protected]. 

You can exchange merchandise by simply presenting the item(s) and order confirmation in one of our reatil stores. If there's no store near you, please contact our Customer Service y email at[email protected]. Our Customer Service will help you find what you're looking for or advise you on how to ship your items back to our warehouse.

If you received damaged merchandise, please send us a picture of the item, along with your order number at [email protected].

AfterPay refunds will be  only be processed  once merchandise has been returned .

Returns for All AfterPay purchases must be shipped  by mail to :

Modes Cazza Inc.
433 rue Chabanel O,
Suite 801,  Tour Nord
Montreal, Quebec
H2N 2J7

SEZZLE refunds will be  only be processed  once merchandise has been received.

Stores will not accept returns purchased by SEZZLE

We accept all major credit cards (American Express, Visa, MasterCard, Discover and Diners Club). We also offer AfterPay as a "Buy Now Pay Later" option.

Sales tax are based on your shipping address. The shipping charges will also be subject to sales taxes. The final amount of sale taxes will be shown to you during checkout.

There are 2 ways to  create an account:

- Click on the character icon (Login/Sign Up) displayed at the top right of each page, next to the Search icon. (On a mobile device, "Account" will appear at the bottom the menu tab on the left). You'll then be able to click "Create an Account" and fill out a simple form.

- At checkout, you'll have the option to create an account by clicking on "Create an Account" and filling out a simple form.

If you've created an account on our online store, we do save your billing and shipping information. The current address we have on file will automatically show up during the checkout process. You'll be able to make any changes at this time or provide a different "Ship To" address.

Absolutely, just login to your account by clicking on the character icon in the top right of every page. Once logged i, simply click on the "EDIT ADDRESSES" button.

We will never disclose your information or personal data to third parties. For more information on our Privacy Policy, please click here.

Absolutely, you can search for specific items by clicking on our search bar and either:

- enter a style#, a SKU# or simply type generic keywords such as "Printed T-shirt".

Yes, you can display a brand's size chart by navigating to a one of our item's page, and click on the "Size Chart" button (above the sizing options).

Although colour swatches should be accurate, note that colours are displayed differently from one screen to another and should only be used as a reference.

Unfortunately not. All items and sizes marked as "SOLD OUT" can't be purchased. We unfortunately can't guarantee that they will be available in the future.

Item selection displayed on our online store may vary from our retail stores inventory.  

Absolutely, you can purchase an e-gift card here.

Unfortunately not. Gift cards purchased on cazzapetitezacks.com can only be redeemed in our online store.

Unfortunately not. Gift cards purchased in one of our retail locations can only be redeemed in one of our brick and mortar store and not on cazzapetitezacks.com.

You can check our store locator at the bottom of our contact us page here. 

Feel free to contact us by email at [email protected]. 

You can contact us through our contact page! We will be happy to assist you.